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Multi-Year Accessibility Plan

Category Deliverables Status Year
Completed In Progress Ongoing
General – Written accessibility policies X
– Statement of commitment X
– Multi-year accessibility plan posted on website X 2021
– Implement training for new and existing employees on the AODA Integrated Accessibility Standards Regulation and Human Rights Code as it pertains to people with disabilities X
Customer Service – Implement all applicable requirements under the Customer Service Standards X
Information and Communication – Make feedback processes accessible to people with disabilities X
– Notify the public of our accessible feedback policy, upon request X
– Process in place to provide accessible formats and communication supports to people with disabilities (timely and at no extra cost) X
– Compliant with all other applicable requirements in effect under the Information and Communications Standards X 2021
Employment – Individualized workplace emergency response information available upon request to employees with disabilities X
– Individualized accommodation plans available upon request for employees with disabilities X
Design of Public Spaces – Ensure that newly constructed elements in all public spaces meet the Design of Public Spaces Standards X


2023 Accessibility Compliance Report